Order Processing

We aim to process all orders within 15 working days, however for specialist or custom items this may be longer. If additional processing time is needed for specific items, this information will be noted on the respective product page.

If you have a specific deadline for customised/personalised items, please contact us and we will work to try accommodate your request (Rush orders may be subject to a surcharge).

All orders that are funded by our product funding campaigns are treated as standard sales. Each product page has information stating their processing time. If you order standard items stocked in our store alongside a campaign item, the order will be held till all items are ready to ship.


PLEASE NOTE: The number of days show at the checkout for each shipping option is an estimate on the number of days for delivery after order processing time. This is not a delivery estimate time.

UK & International Shipping is available starting from £3. All shipping prices include packaging, handling and insurance. All orders are sent out in recyclable packaging designed to keep your goods safe during transit. We’re always working to get the best shipping prices available including special rates to EU, Canada and the USA via our shipping partners and logistics services.

  • Standard shipping is provided with a reference number for import/customs purposes and no tracking.
  • Trackable and Express options are also available at checkout with tracking provided via email once your order has been shipped.
More information about shipping and order processing can be found in our Knowledge Base

Sales to the EU

As of 1st July 2021, import VAT is now due on all goods imported into the EU after the ‘low value import’ threshold (for goods worth less than €22) was abolished. After this date the EU introduced the new Import-One-Stop-Shop, which would allow for the reporting and payment of import VAT on goods valued at under €150.

We are currently unable to collect VAT for EU shipments at the checkout; we apologise for any convenience caused. VAT will be charged by your country upon your shipment’s entry into your country’s customs service.

This information was last updated 22nd November 2023.